Most emails process successfully, but sometimes things don't go as planned. Here's how to check the status of your emails and what to do if something goes wrong.
Checking Email Status
To see the status of emails you've forwarded:
- Open your trip
- You'll see a list of emails with their processing status if any are in process or have failed.
Processing Statuses
Pending
Your email has been received but hasn't been processed yet. This usually takes 1-2 minutes. Just wait a bit longer.
Processed Successfully
The email was processed and events were created. You should see them on your map!
Failed
Something went wrong during processing. The email might be too complex, missing key information, or in an unsupported format.
Common Issues and Solutions
Email Not Appearing
If you forwarded an email but don't see it in the list:
- Check that you used the correct trip email address
- Wait a few minutes - processing can take up to 5 minutes
- Check your spam folder - sometimes emails bounce
- Verify the email was actually sent (check your sent folder)
Processing Failed
If an email failed to process:
- Check the error message for clues
- Try forwarding the email again (sometimes it works on retry)
- Make sure the email contains travel details (dates, locations, etc.)
- Try manually adding the event if the email format is unusual
Partial Information Extracted
Sometimes the AI extracts some but not all information:
- Edit the event manually to add missing details
- This is normal for complex or unusual email formats
- The AI gets better over time, but manual editing is always an option
Retrying Failed Emails
If an email failed to process, you can retry it:
- Find the failed email in your trip's email list
- Click "Retry" next to the email
- Wait for processing to complete
Note: Retries are limited to prevent abuse. If retries don't work, try manually adding the event.
Getting Help
If you're still having issues: