Email Not Processing

If you've forwarded an email but it's not appearing on your trip, here are some common issues and solutions.

Check the Basics

First, verify the fundamentals:

• Correct email address: Make sure you're using the right trip email address
• Email was sent: Check your sent folder to confirm the email was actually sent
• Wait a few minutes: Processing usually takes 1-2 minutes, but can take up to 5 minutes
• Check spam: Sometimes emails bounce - check for bounce notifications

Common Issues

Email Not Received

If the email wasn't received by Trips:

• Check for typos in the email address
• Make sure you forwarded (not replied) to the address
• Check your email's sent folder to confirm it was sent
• Wait a few minutes and check again

Processing Stuck

If the email was received but processing seems stuck:

• Wait up to 5 minutes - complex emails can take longer
• Check the email status in your trip's email list
• Try forwarding the email again if it's been more than 10 minutes
• Check if there are any error messages

Processing Failed

If processing failed:

• Try forwarding the email again (retry the processing)
• Make sure the email contains travel details (dates, locations, etc.)
• Try manually adding the event if the email format is unusual

Email Format Issues

Some email formats can cause problems:

• Forwarded emails: Forwarding an already-forwarded email can lose information
• HTML-only emails: Some emails with only images might not parse well
• Encrypted emails: Password-protected emails can't be processed
• Very long emails: Extremely long emails might timeout

Solutions

If email processing isn't working:

1. Wait a few minutes and check again
2. Try forwarding the email again
3. Upload a screenshot of the email instead
4. Check the email status in your trip
5. Manually add the event if needed
6. Add a bug report if the issue persists

Manual Event Entry

If email processing isn't working, you can always add events manually:

• Click "Add Event" on your trip
• Fill in the details from the email
• Save the event

This is often faster than troubleshooting email processing, especially for one-off issues.

Still having trouble? Check our email processing guide or submit feedback.